Legal
Terms, privacy and policies
Legal information for NovAd, including our Terms of Service, Privacy Policy, Refund Policy, and Cookies Policy.
Terms of Service
These Terms govern your access to and use of NovAd, available at https://novad.ai. By using NovAd, you agree to these Terms. If you do not agree, do not use the service.
NovAd may update these Terms from time to time by publishing a newer version on this page. If a change materially affects your rights or obligations, we may provide additional notice through the website, email, or account messages. Continued use of the service after the effective date means you accept the updated Terms.
1. Services offered
NovAd provides AI-assisted tools that turn product links, app links, uploaded assets, product descriptions, prompts, and other materials you provide into video ad scripts, selling points, avatar-led video ads, and related creative outputs.
The service may include product URL analysis, asset extraction, product profile editing, selling point generation, script generation, template or presenter selection, text-to-speech voice selection, preview flows, rendering, retry flows, video downloads, product libraries, billing pages, and task management pages.
Supported stores, app stores, product pages, templates, presenters, voices, languages, duration options, render quality, generation time, and credit costs may vary by plan, product source, region, available assets, and technical capacity. We may change, suspend, or discontinue any part of the service when needed to maintain, secure, or improve NovAd.
2. Registration and accounts
You may need an account to use paid or saved workflows. You are responsible for keeping your account secure and for all activity under your account. You must provide accurate information and must not use another person's account without permission.
You must be legally able to enter into these Terms. If you use NovAd for a company, store, agency, client, or other organization, you represent that you have authority to bind that organization and manage the product content, advertising claims, and payment method used in the account.
We may suspend or close an account if information is inaccurate, payment is fraudulent or disputed, the account creates security risk, or we reasonably believe the service is being used in violation of these Terms.
3. Your inputs and generated outputs
You are responsible for product URLs, product images, videos, logos, descriptions, prompts, scripts, and other materials you submit ("Inputs"), and for how you use generated videos and other creative results ("Outputs").
You represent that you have the rights, permissions, and lawful basis needed to submit your Inputs and use the Outputs. NovAd does not guarantee that Outputs are unique, error-free, legally cleared, or accepted by any advertising platform.
AI systems may generate inaccurate claims, unsupported comparisons, incorrect pricing references, misleading performance claims, or content that does not match your product. You must review and approve Outputs before publishing, exporting, using them in paid ads, or sharing them with customers.
You are responsible for substantiating advertising claims, obtaining model, voice, music, brand, trademark, product, review, and publicity rights where needed, and complying with rules from platforms such as TikTok, Meta, YouTube, Google, Amazon, TikTok Shop, Shopee, Shopify, app stores, and any other channel where you use the Outputs.
4. Acceptable use
You agree to use NovAd in good faith and only for lawful product, app, game, and marketing creative workflows. You must not interfere with, overload, scrape, reverse engineer, or bypass security controls of the website or service.
You agree not to use NovAd to create, upload, or distribute content that:
- is unlawful, deceptive, defamatory, abusive, harassing, or harmful;
- infringes intellectual property, privacy, publicity, or other rights;
- contains malware, attempts to disrupt the service, or abuses our systems;
- misrepresents people, products, endorsements, results, or claims;
- targets minors or vulnerable people in a prohibited or exploitative way;
- creates spam, scams, impersonation, phishing, or deceptive monetization flows;
- uses a person's image, likeness, voice, name, or endorsement without permission;
- contains regulated claims that you cannot lawfully substantiate, including medical, financial, legal, safety, or guaranteed-results claims;
- violates advertising platform policies or applicable law.
We may remove content, block rendering, refuse downloads, throttle usage, or suspend accounts when we believe content or conduct creates legal, safety, security, platform, or operational risk.
5. Credits, payments and subscriptions
Some features require credits or a paid plan. Credit estimates are shown before generation where applicable. Payments may be processed by third-party payment providers such as Stripe, and their terms may also apply.
Credits are not cash, stored value, or a bank balance. Credits are a limited license to request eligible generation or rendering actions inside NovAd. Credits may expire, renew, or reset according to the plan, subscription, top-up, or promotion through which they were granted.
Subscriptions renew automatically unless cancelled. The description, price, billing interval, included credits, credit grant schedule, renewal terms, and cancellation behavior are shown on the pricing or billing pages at the time of purchase.
When you upgrade a subscription, the new plan may take effect immediately and you may be charged at the time of upgrade. When you downgrade or cancel, the change may take effect at the end of the current billing period unless the checkout or billing page states otherwise. Credits already granted for a billing period may remain available only according to the plan rules shown in the product.
Payment providers may charge in currencies, apply taxes, run fraud checks, or retry failed payments according to their own rules and the checkout terms presented to you. NovAd does not store full card numbers, card security codes, or bank account credentials on its own servers.
6. Refunds and failed renders
Failed video renders are refunded in credits automatically when the system marks the render as failed. You are not charged credits for a video that did not successfully render. Retry options may be offered depending on the failure state and available templates.
Credits consumed by successful generations, product analysis, AI-assisted drafting, or successful video renders are generally not refundable because compute and third-party processing costs may be incurred immediately. Additional refund rules are described in the Refund Policy below.
7. Intellectual property
NovAd and its software, interface, templates, models, branding, and service design are owned by NovAd or its licensors. Subject to these Terms, you may use NovAd only for its intended service workflows.
You retain ownership of your Inputs. To operate and improve the service, you grant NovAd a worldwide, non-exclusive license to host, process, copy, transform, display, and store Inputs and Outputs as needed to provide the service, troubleshoot issues, enforce policies, and comply with law.
We do not claim ownership of your Inputs or Outputs as between you and NovAd. However, AI-generated content may not receive the same legal protection in every jurisdiction, and similar outputs may be generated for different users. You are responsible for determining whether an Output can be protected, registered, licensed, advertised, or used for your intended purpose.
If you provide feedback, suggestions, prompts, feature requests, or ideas, you grant NovAd a perpetual, worldwide, royalty-free license to use them without restriction or compensation.
8. Third-party services and links
NovAd may integrate with or link to third-party services, including payment processors, authentication providers, hosting providers, analytics tools, AI model providers, product pages, ad platforms, app stores, and marketplace websites. We are not responsible for third-party terms, content, policies, outages, data practices, or decisions to reject, remove, or limit your ads.
9. Disclaimers and limitation of liability
NovAd is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and error-free results.
To the fullest extent permitted by law, NovAd will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages. Our total liability for claims relating to the service is limited to the greater of USD 10 or the amount you paid to NovAd in the 12 months before the claim arose.
We are not liable for ad account suspensions, rejected ads, lost campaigns, failed product imports, unavailable third-party websites, inaccurate product page data, unsupported URLs, generation latency, downtime, loss of data, or business decisions made based on Outputs.
10. Indemnity
You agree to defend, indemnify, and hold NovAd harmless from claims, damages, liabilities, costs, and expenses arising from your Inputs, Outputs, advertising claims, product listings, use of generated videos, violation of these Terms, violation of law, or infringement of third-party rights.
11. Termination
We may suspend or terminate access if we believe you violated these Terms, created risk for NovAd or other users, or used the service in an unlawful or abusive way. You may stop using the service at any time.
Termination does not affect obligations that by their nature should survive, including payment obligations, intellectual property rights, disclaimers, limitation of liability, indemnity, and dispute terms.
12. Governing law and disputes
These Terms are governed by the laws applicable to the operator of NovAd, without regard to conflict-of-law rules, unless mandatory consumer protection laws in your jurisdiction require otherwise. Disputes should first be raised with us so both sides can attempt to resolve them informally.
13. Contact
Questions about these Terms can be sent to support@novad.ai.
Privacy Policy
This Privacy Policy explains how NovAd collects, uses, shares, and protects information when you visit the website or use the service.
References to "personal information" or "personal data" mean information that identifies, relates to, describes, or can reasonably be linked to an individual, depending on applicable law.
Basic information about data processing
| Controller | NovAd. Contact: support@novad.ai. |
|---|---|
| Website | https://novad.ai |
| Purposes | Provide the service, manage accounts, process payments, generate videos, secure the platform, prevent abuse, provide support, improve product workflows, and measure marketing attribution. |
| Recipients | Service providers for hosting, storage, authentication, payments, AI processing, analytics, infrastructure, communications, and support. |
| Rights | You may request access, correction, deletion, export, restriction, objection, or withdrawal of consent where applicable. |
1. Information we collect
- Account information, such as email address and sign-in provider.
- Product data you submit, including URLs, names, descriptions, images, videos, and logos.
- Generation data, including scripts, selling points, selected presenters, tasks, generated videos, and credit usage.
- Billing data, such as order status, plan, credits, amount, currency, and payment provider identifiers.
- Device and usage data, such as browser, device, IP-derived region, pages visited, actions taken, errors, and analytics events.
- Attribution data, such as UTM parameters and advertising click identifiers when present.
We may also collect support messages, survey responses, cancellation reasons, selected languages, selected templates, uploaded file names, file metadata, generation status, download activity, and diagnostic logs needed to understand failures or abuse.
2. How we use information
- To provide account, product import, script generation, video rendering, storage, preview, and download features.
- To process payments, manage credits, subscriptions, invoices, refunds, and billing support.
- To measure product usage, diagnose failures, prevent abuse, secure the service, and improve performance.
- To respond to support requests and send service-related notices.
- To measure marketing attribution and campaign performance where permitted by applicable law.
We may process information to perform our contract with you, comply with legal obligations, pursue legitimate interests such as security and product improvement, or rely on consent where required for certain analytics, advertising, or communications activities.
3. Service providers
We may share information with vendors that help us operate NovAd, such as hosting providers, storage providers, AI generation providers, authentication providers, payment processors, analytics tools, and customer support tools. These providers process information only as needed to provide their services to us.
Because NovAd is an online AI service, data may be processed by providers in infrastructure, storage, rendering, AI generation, product crawling, authentication, email delivery, analytics, payment, anti-fraud, error monitoring, and customer support categories.
4. Analytics and advertising
NovAd may use Firebase Analytics and Microsoft Clarity when configured for a deployment. These tools help us understand user interactions, product flows, errors, and performance. NovAd may also collect UTM parameters and advertising click identifiers to understand acquisition sources.
Analytics events are intended to reflect active user operations, such as login attempts, URL submissions, product edits, upload actions, generation submissions, billing actions, preview clicks, downloads, and retry actions. For asynchronous workflows, failure events may also be recorded to diagnose product issues.
If you arrive from an advertisement or campaign link, we may store UTM parameters, referrer information, and click identifiers such as rdt_cid. These values may be sent with registration or login requests for sign-up attribution and campaign measurement.
5. Payments
Payments are handled by third-party payment processors such as Stripe. NovAd does not store full card numbers, card security codes, or bank account credentials on its own servers.
We may store transaction identifiers, product or plan identifiers, order status, subscription status, renewal status, cancellation state, credit amount, payment amount, currency, tax-related metadata, and payment result callbacks so we can credit your account and provide billing support.
6. Retention
We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and maintain business records. Generated assets and product records may be kept until you delete them or request deletion, subject to operational backups and legal retention requirements.
Account, billing, security, and fraud-prevention records may be kept longer where required for accounting, tax, chargeback, audit, legal, or dispute purposes. Backup copies may remain for a limited period before they are overwritten or deleted through normal backup cycles.
7. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to the processing of your personal information. You may request account or data deletion by contacting support@novad.ai.
We may need to verify your identity before fulfilling a request. Some information may be retained if necessary to complete transactions, comply with law, detect security incidents, prevent fraud, protect legal rights, or maintain records required by payment, tax, or accounting rules.
8. Security
We use reasonable technical and organizational safeguards to protect information. No online service can be guaranteed to be completely secure, and you use the service at your own risk.
You are responsible for protecting your login method, devices, and account access. If you believe your account or payment information has been compromised, contact us promptly.
9. International transfers
NovAd and its service providers may process information in countries other than where you live. Where required, we rely on appropriate safeguards for international transfers.
10. Children's privacy
NovAd is intended for business and professional creative workflows. It is not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law.
11. Changes to this policy
We may update this Privacy Policy as the service, law, or data practices change. The latest version will be posted on this page with the updated date.
Refund Policy
NovAd uses credits for AI generation and rendering. Because AI generation can incur immediate compute and third-party costs, refund eligibility depends on the status and use of the purchased credits or subscription.
This policy applies to purchases made directly through NovAd. If a payment provider, app marketplace, agency reseller, or promotional partner is involved, additional terms from that provider may apply.
Failed renders
Failed video renders are refunded in credits automatically when the system marks the render as failed. You only pay credits for successful videos.
A render is considered successful when NovAd produces a playable or downloadable output according to the task result. A successful render is not treated as failed merely because you dislike the creative direction, script, presenter, pacing, claim, voice, or platform performance. You should review and edit scripts and settings before submitting a batch.
One-time credit purchases
Unused one-time credit packs may be refundable within 14 days of purchase on request. Credits that have already been used for generation or rendering are not refundable.
Promotional, trial, bonus, manually granted, or free credits have no cash value and are not refundable. They may expire, be revoked, or be adjusted if abuse, payment risk, duplicate account creation, or a technical error is detected.
Subscriptions
Subscription payments cover access and credits for the applicable billing period. Subscription periods that have already started are not refunded except where required by law. Cancelling a subscription stops future renewals.
If you upgrade a subscription, the upgrade may take effect immediately and may start a new billing cycle. If you downgrade, the change may be scheduled for the end of the current billing period. Credits already issued under a plan are handled according to the plan rules shown in the billing flow.
Chargebacks and payment disputes
If you open a chargeback or payment dispute, we may suspend the related account, pause generation, or withhold additional credits while the dispute is reviewed. Reversed or fraudulent payments may result in removal of credits or access associated with the purchase.
How to request a refund
Contact support@novad.ai with your account email, order reference if available, and a short explanation. Approved refunds are returned through the original payment method when possible.
We may ask for reasonable information to identify the transaction and evaluate the request, such as account email, order ID, payment date, plan or credit pack, failed task ID, screenshots, or error details.